Each and every bank in India has a procedure to make a complaint through online medium. This saves a lot of time as you do not have to wait on the telephone line or you do not have to visit the branch to get the resolution. State Bank of India is the largest Public Sector Bank in India and also has a procedure to make a complaint online. In this article, we have listed the procedure to register an online complaint with SBI.
Before we proceed, it should be noted that to raise a complaint, you should have an account with SBI and in addition to this, it takes about 7 working days for the bank to completely resolve and close the complaint. So here is the procedure.
Steps to Register Complaint in SBI through Online Medium
Step 1: The first step of the procedure is to navigate to the CMS portal of SBI. If in case you do not have the link to the portal, you may click https://crcf.sbi.co.in/ccf/ and you will be redirected to the SBI CMS Portal.
Step 2: In the next step, enter the details like Customer Type, Account Number, Name of Complainant, Branch Code, Mobile number, Email ID, Category of Complaint, Product and description. See below sample image:
Step 3: After entering all the details, you would have to enter the captcha code and then you can click on the ‘submit‘ button.
Important Notes: On successful submission of the complaint, you will receive a complaint number and it is important for you to note down the complaint number and keep it safe. You will also receive the number through SMS and Email ID which can also be saved by you.
You can also track the complaint online through the CMS portal. You may open the link https://cms.onlinesbi.com/CMS/Status.jsp to be redirected to the portal to check the status of the online sbi complaint.
It is surely very easy to check the status of the complaint and raise a complaint online. If in case you need additional support, you may contact the helpdesk by calling on 1800 112 211 or 1800 425 3800. These are toll-free numbers and you can call them and give them the ticket number to seek the status of the complaint.
If in case you feel that your complaint has not been resolved then it is advisable to follow the escalation matrix in the last scenario, the top level of escalation remains to be the banking ombudsman but remember that the ombudsman is the highest possible level of escalation and you will have to follow the hierarchy before reaching out to ombudsman.
This post was last modified on Feb 28, 2023 8:20 pm
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account debited but cash not dispensed
Name:- Suresh Gupta
Address:- 1194 Hiren Magri Aadarsh Nagar Udaipur Rajasthan Sector No 4
Business:- Share Marketing and Tuition Classes In Home
Suresh Permanent Mobile Number:-85753522
Punita Gupta Mobile Number:-89802313
Suresh Gupta Wife Name Punita Gpta
Reference Name:- Ayushi Singh Delhi SBI Bank Manager
Other Information:- Suresh Gupta was going to outside India decided International side Exam Test Passed but offer letter Remaining and passport visa also ready with Friends Circle through
Suresh Gupta Ahmedabad Already Degree MBA
Punita Gupta Ahmedabad Already Degree LLB
Next Information:- Ahmedabad yearly Income Upto 35 Lakhs
Name:- Amit Chaudhary
Address:- D 4 Mahaveer Complex Haridham Society New Naroda Bapa-Sitaram Chowk Saijpur Bogha, Ahmedabad City, Ahmedabad Gujarat Pincode:-382345
Complaint:- SBI Bank New Nikol Branch Totally Staff and Bank Manager Fraud And Cheater Illegally work and Missued with another name Person Documents from Bank Manager and Staff
Other Information:- SBI Bank New Nikol Branch Service is a very Bad not Helping for Customer and Another Name Person Illegally Documents Missued Illegally
Reference:- Arun Jose V
Name:- Arun Jose V
Address:- E 371 Haridham Society New Naroda Bapa-Sitaram Chowk Saijpur Bogha, Ahmedabad City, Ahmedabad Gujarat Pincode:-382345
Reference:- Bupendra Rathod Rajmahendra
Complaint Note:- SBI Bank New Nikol Branch Totally Staff and Bank Manager Fraud one type of Commission basics through Business Illegally Business.
So not helping for Customer and Staff and Bank Manager Fraud
other Information:- SBI Bank Manager another name Person Documents Paper also Illegally Missued . It's Personal Information Security
Name:- Bupendra Rajmahendra Rathod
Address:- A 70 Haridham Society New Naroda Bapa-Sitaram Chowk Saijpur Bogha, Ahmedabad City, Ahmedabad Gujarat Pincode:-382345
Sub:- SBI Bank New Nikol Branch Nobody Help for Customer for SBI Full Staff and Manager are Fraud One type of Commission Accept
Reference:- Mega Bupendra Rathod
SBI Bank New Nikol Branch Totally Fraud
Ladies Staff,Bank Manager and Security also Fraud .(Customer ki koi kuch Sunta bhi nahi hai aur Manager khali bank Paise khane beti hai)
others Information:- Apna Documents submit kar leti hai Account bhi Turant open karke nahi deti dhaka khilana aata hai one type of Customer ke sath Fraud karti hai Aur Dusre ka Document Missued karti hai
Respected Sir / Higher Authorities/Directors etc
I am an NRI in Dubai UAE & need to complain against SBI main Branch in Perumbavoor Ernakulam District Kerala & upload some photos as well Its really urgent as I had a very very bad experience with the branch when I visited India an emergency The date Being 27th March & 28th March @ bank timings
My account debited 5000 rupees today pls back my money my account no 621971806 sbin0000916 patny centre branch secunderabad
Mala mazya account la Atm yet nahi ye.
Dear Sir/Madam,
An unauthorized transaction for an amount Rs 25000/- was made in my pension account on 17.11.2021 & immediately I have lodged a complaint vide registered No: 73652773. The next day I was visited my Home Branch & Branch Manager told me that it will be resolved by CRM but to date it's not resolved & the same result is showing as today also as below.
Complaint/Request Ticket Number: 73652773
Product/Services: RETAIL INB UNAUTHORISED TXN
Your Complaint has been routed to Internet Banking for immediate redressal.
Complaint/Service Request Status/Resolution: Sent to Approve
Maine 20 hajar atm se withdrawl kiya jiske 16 hajar rupaye mile 4 hajar rupaye nhi mile maine 10/11/2022 ko 12:20 par transaction kiya ac no 313727880 jisme abhi tak refund nhi hua amount complaint bhi dala lekin kuch nhi hua abhi tak 155186990 kal maine fir dala
मेरे साथ भी ऐसा ही हुआ मैंने २००००रू निकाले सिर्फ ५००० रूपये निकले और खाते से पूरे २०००० कट चुके हैं जो आज तक नहीं मिला।
I am a retired staff pensioner. My account no
624689160 with 20269 branches.My HRMS no.,61190
My account is debited by Rs.118.00 as ATM card issue charges. Please recredit my account.