ICICI Bank is one of the leading banks in the Indian Private banking Sector. It offers excellent banking services and gives high efforts to satisfy its customers by all means! Do you often transact with the bank?
You may have an account or may not have one with ICICI Bank, but it is likely to face troubles while making transactions or accessing any other services.
If you encounter any grievance, it is your right to raise a complaint in ICICI Bank and report about your problem. To report your problem, you need not visit the bank. You can object to ICICI Bank online.
Steps to Raise a Complaint in ICICI Bank Online
Open your web browser and visit the official website of ICICI Bank https://www.icicibank.com. Move down the bottom of the webpage and search for Compliments and Complaints link under Others section.
Click on it, and you will get guided to the internal page of Customer Feedback. Scroll to find Complaint section and click on Send Complaint button. You will get directed to the page where the bank provides different options to submit a complaint.
Note: ICICI Bank offers different levels to submit complaints. Select the level as applicable.
Level 1: First-time Complaint Submission
- In Level 1, you are allowed to submit the complaint about the first time. You need to click on Email button, and you will get directed to the Grievance page. On this page, you need to fill up the form to submit your request/complaint.
- In Product/Service section, select the appropriate from the list and Select Complaint Related to as applicable. Now you need to select the type of complaint related to your selection and as applicable.
- After filling up the credential, you require providing additional details, i.e., Customer name, Account/Application Number, Feedback/Comments, Email ID, and Mobile Number. Now tick mark to authorize ICICI Bank and the representatives to call for query or request.
- Now click on Submit button.
The bank will analyze your complaint and get back to you to solve the problem.
Level 2: If not satisfied with a first response
- If you are not satisfied with the first response, go for Level 2. You can click on Download Form button. Fill up the form and post it to the provided address in the form. You will receive a response from the office within four banking days.
- If you want to raise query/request to Senior Management, click on Submit Query/Request button. You need to enter the Account Number/Application Number. Provide the Complaint Reference number and click on Proceed.
- You will successfully submit your complaint to the Senior Management of ICICI Bank. The bank will take appropriate actions to address your issues.
Level 3: If not satisfied with a second response
- If you are not satisfied with the 2nd response, the bank allows you to contact Principal Nodal Officer. Click on Download Form and enter the details as applicable in the form. Send the form to the address as mentioned in the form, and the responsible bank official will reply you within four banking days of receiving the letter.
- If you directly want to contact the bank officer and report about your problem and dissatisfaction, click on Email button. On this page, you need to enter the Account/Application Number as well as Level 2 Reference number. Click on ‘Proceed’ button.
When you don’t get solutions or active responses from the bank to solve your problem in first and second level, the third level is the only way in which you will directly report about your dissatisfaction and issues to the Nodal Officer. You need not visit the branch unless you fail after reporting on the third level.
View Comments (23)
No. 2/VR/ICICI/21 Lucknow, Dated
30.12.21
To
The Manager,
ICICI Bank,
Gomti Nagar, 3/64, Vivek Khand
Lucknow Branch, 226010
Sub: Harassment to a Senior Citizen for closing his Saving’s Bank Account during Covid times
Ref: S/B Account no. 021401506127 Customer ID 507074398
Sir,
I came to the Bank premises to close my account on 26.11.21 where after waiting for nearly 2 hours, I was told at the Senior Citizen Counter that since the account is suspended and the authority to open the account is not present you come on Monday ie 29.11.21.
I reached the bank along with my Pan Card and Aadhar Card on 29.11.21. The Xerox copies were taken by the Bank personnel along with the application to close my account (after 1/VR/ICICI/21 dated 26. 11.21). I signed the request form provided by the Lady Bank official who assured me that the amount will be transferred within a week.
Nearly one month has passed but the Bank has so far not closed my account and transferred the amount.
Please look into the harassment caused to an elderly person and immediately do the needful.
Your’s faithfully
(VIKRAM RAI)
B-46, Mahanagar Extension,
Mandir Marg, Lucknow, 226006
Mob No. 9473646
Copy to The Principal Nodal Officer , ICICI Bank Ltd, Bandra Kurla Complex, Mumbai, 400051
(VIKRAM RAI)
The Mananger
ICICI BANK, C BLOCK
SWAMI DAYANAND MARG,
SRI GANGANAGAR
Dear Sir / Madam,
Greetings
I, Shakuntla Sachdeva, held an Saving account 673201467995 ,subject mentioned account number, with your bank for number of years and have been issuing payment to Rajender Wadhwa .
My account No. 673201467995
Cheque no. date. Amount Issued to
507795 04-08-2014 5,00,000 Rajender Wadhwa
67612 11-01-2016 5,00,000 Rajender Wadhwa
67614 10-03-2016 9,72,000 Rajender Wadhwa
Kindly provide me the photo copy of cheque, Party account Name and account no. and Bank name where my cheque got credited.
The said information can be shared on my behalf with my Husband Mr. Om Prakash Sachdeva. In case of any further information you might need please reach me bkomsachdeva@gmail.com email address and/or below contact.
Thanks in advance
Warm regards
Shakuntla Sachdeva
7976691031
9461331632
At 8:20 am of 03/09/2021, there has been an unauthorized transaction (fraud) of INR: 10,000 debited from my account. I have made a complaint to the ICICI complaint call center immediately and my complaint number is SR773246380. Please look into this issue and reverse the amount of INR 10,000 back to my account.
The bank is not giving me the service request number in their mail to send the level 2 complaint plz tell me what to do.
Though the phone banking helpline says my debit is open and not blocked,it is rejected when I am using it for online purchases,
How such foolish things can happen when my debit is in open condition...?.....
I cannot talk to any bank person orally and I cannot visit any branch as I am a very senior citizen
VERY VERY POOR SERVICE BY ICICI BANK
R Natarajan
Mumbai 400093
I, Dharampal Singh, savings bank account holder of your bank with a/c number. 0351554546 ICICI Bank Rahija Square I.M.T Manesar Gurgaon Haryana, On Dated 21/04/2021 Amount Rs 5000with reference MMT/IMPS/11111411297/NA Ved Prakash/BARB0NANDXX AND And other Transition on Dated 22/04/2021 Amount Rs 5000with reference MMT/IMPS/111209530360/for Narayan lal /BARB0NANDXX , Through Mobile Banking From our other Bank Account NO., 164100002747 , Bank OF Baroda NAND PO. INTGAON THE.- BISALPUR, DIST- PILIBHIT UTTER PRADESH, I have made a wrong money transfer for an amount of 10000 Rs (Thousand Rupees). Each Rs 5000And Rs 5000 in a/c no 110100002749 in favor of Mr.Rampal Karam, with Same Branch I complain with ICICI CUSTOMER Care With complaint No. S1744092477
Many Times I Call Customer Care They People Always Said That it will Take Forty Days To Resolve but today I call to customer Care With Madam SWARNE, She Asked The your complaint Closed,
So I want to know that What is the System Without Solve The Customer Complaint How to Closed
On withdrawal from ICICI ATM on 8/5/21 the ATM showed a loopback error that did not deliver cash but the same was deducted from my account which is another bank but the same has not been credited to my account till yet
from ICICI Bank customer care number,9064-787, showed a loopback error that did not deliver cash but the same was deducted from my account which is another bank but the same has not been credited to my account till yet
Dear sir
Kya home loan ke liye aadha ghar banane ke baad home loan milta hai kya ICICI bank me pehle bola document ready karo phir Bolte hai rashid 2 chahiye sare document ready karne ke baad bolta hai ki ghar upper tak uthao phir loan pass hoga are bhai jab ghar upper tak hi utha lunga to home loan kis liye lunga.
Dear sir
Bahut ghatiya service deta hai ICICI Staff Arrah bihar me kuch karo staff name ansul Agarwal
Very worst service by ur call center and very rude to customer unhappy with customer care.
Scroll to find O93392284 Complaint section and click on Send Complaint button.O8927135992 You will get directed to the page where the bank provides different options to submit a complaint. Note: ICICI Bank offers different levels to submit complaints. Select the level as applicable.