Punjab National Bank is one of the oldest banks in the Indian banking sector. The bank started off its journey in the year 1894. The founding board members were eminent people from various parts of the nation. The bank also has historic significance as the first account in the bank was opened by the legendary Lala Lajpat Rai.
Even though lately the bank has been in some of the biggest controversies, but in the larger canvas, the bank has been able to hold on with the level of customer satisfaction, that the founding fathers of the organization might have expected.
The bank is currently recovering from a crisis but that doesn’t mean that they have done away with their customer service. They have in fact, only grown better in that. The services of the bank have been quite robust and with the internet and mobile taking over, the bank has evolved to match itself with modern-day demands.
Even though the bank looks forward to providing the customers with the smoothest experience possible, there are still times when they fail. Thus, the bank has also developed robust customer care and compliant services. Today, we would be discussing how one can check the status of their complaints after they have lodged a complaint with Punjab National Bank.
How To Check PNB Complaint Status Online
Being one of the most trusted banks in the nation, Punjab National Bank offers multiple options for users to track their complaints. The different ways and the process involved is listed below:
Method 1: Direct Calling
In case you want to know the status of your complaint, you can simply call Punjab National Bank Toll free number on 18001802222 or 18001032222. A quick reminder, please make sure that you have your reference number handy, cause you would be needing the same to get the status of your complaint.
Method 2. Through Email ID
You can mail the bank customer care officers directly at Email ID care@pnb.co.in. Please make sure that you mention the reference number while forwarding the mail. All you would need to do now is wait for the response.
Method 3. Through Mobile Banking
You can check the status of the complaint via mobile banking through the mobile app of the company, PNB ONE. Login the mobile banking, click on Service option and from there click on Track Your Complaint. Keep the reference number at arms reach so that you can refer when you are asked for the same.
Method: Through official Website
Step 1: Open the official Punjab National Bank website on your system. Now open lodge online complaint page and you will find an option to check the status of your complaint,
From the Complaint window, click on Track Status of Complaint/service. you can also directly visit link CGRMS status page https://www.pnbindia.in/ccsrms-status.aspx.
Step 2: Enter the captcha and the CRM Service Number (reference number) and you would be able to view your complaint status directly.
These are the ways by which you can check your Punjab National Bank Complaint Status online or offline. Each of the ways stated above would help the customers check the status of their complaint with each and thus give them a great experience, exactly what the Punjab National bank is known for.
View Comments (23)
Sir mere account se 15000rs kisi galat account me cale gye hai jis ke liye mai bahut bar mail kar cuka hun par abhee tak meri dwara ki gayi sikayat pe karwayi nhee ki hai plz help kare
I am an account holder of PNB. I lodged a complaint on 5th July, 2023 but no response till date.
Sir mai AJ atm se paisa 10000rupye nikala atm se account se paisa kat Gaya atm ka light connection cut Gaya mere account se paisa bhi cut Gaya please help
Mera debit card dispatch hogaya he or 15 din se zyada ka samay bhi ho gya lekin abhi tak mujhe mera debit card mila nahi jabki me bank me bhi jakar aaya or post office me bhi
Mujhe 1 account number banana hai Punjab National Bank _ Memari Branch 2 mein, Maine branch visit kiya tha but oh logone koi respond nahi kiya. Toh koi support mil sakta hai to please send some information
I, Shiva Das, have lost a lot of money from my account, but no message has come, so I request you to inquire a little and return my money. Account name Shiva Das and branch .. R k Nagar. Dist karimganj
State Assam
I lodged my grievances CW2512202119455801 on 25.12.2021 of rude behavior and unsatisfactory response to my query by dealing official while getting my FDRs en-cashed at the time of urgency on 221.12.2021. No redressal done by Bank till day.
I am a customer of pnb for more than 25 years I have not seen such poor service given by this bank these days. I am considering shifting to another bank. very insincere staff bottom to the neck. pay no heed to customer agony. Shame to bank staff including MD.
I am an account holder of PNB. I lodged a complaint on 11th October 2021. Bot no response till date.While checking the status on the website, getting the message "Service not available". I am struggling with the PNB Jani branch since Feb21 to open my account, the account was opened on May 21 (whereas I deposited money on Feb21), to date I did not get my ATM and Internet banking details. Most of the time phones from the branch are not picked up. This is the condition of a big nationalized bank. Don't know where to go and who will help.
I am having the same problem... It has been more than 3 months since I registered my new mobile number... I went to the branch more than 15times by taxi... I m going to block pnb account now... Better to open another bank
I am BIDYUT KUMAR MANDAL having PNB (DURGACHAK SUPPER MARKET BRANCH) ACCOUNT NO - 2314OOO110031552 HAVE been transferred of RS500 and RS25OO through UPI TO MY WON SBI (DURGACHAK SUPPER MARKET BRANCH - 1360) BUT TILL DATE EITHER THE MONEY BACK IN MY PNB ACCOUNT OR NOT DEPOSITED INTO MY SBI ACCOUNT AS I HAVE BEEN TRANSFERRED RS500 AND RS25OO TO A WRONG ACCOUNT NUMBER IN THE SAME SBI BRANCH.
I HAVE BEEN ALREADY LODGED A COMPLAINT AND GRIEVANCES AGAINST THE BRANCH MANAGER OF PNB (DURGACHAK SUPPER MARKET BRANCH) 0N TODAY ITSELF.